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Xzenda

Retour / Annulation / Echange

We have 14 days return policy and we are happy to accept returns if you are not completely satisfied with your purchase.  Simply  return your purchase within 14 days of your delivery date.
  • To return your purchase, send an email with order number and reason for return.
  •  We do not provide pre-paid labels, the cost of returns is the customer's responsibility.
To be eligible for a return, your item(s) must be:
  • In their original condition as received
  • Unused, unwashed, free from stains or wear such as makeup, perfume, deodorant, with tags and in its original packaging.
  • We will review the returned package and contact you to let you know that your return has been accepted. We will issue a full refund for full priced items and a store credit for sale items (excluding the original delivery charge), providing our goods are undamaged and returned in a re-sellable condition.
  • Sale items can only be returned for STORE CREDIT
  • Please allow 14 working days (from the date we receive the returned item) for a return to be processed.
  • Refunds will be received and processed within 7 working days. Please note, refunds may take a further 5-10 days to appear in your account depending on your bank.
  • We reserve the right to withhold a refund if goods are not returned in their original condition and/or if our goods have been damaged after point of sale.

We do not offer exchange, if you are unsatisfied with your purchase, kindly return it for a full refund excluding the shipping/delivery charges.

Delivery  costs are non-refundable, delivery costs will only be refunded if there is an error with the order